Se rétracter du contrat

Vous avez souscrit un forfait payant en tant que consommateur et souhaitez vous rétracter du contrat ? Vous pouvez le faire ici sans vous connecter, dans les 14 jours suivant la souscription.

L'information suivante s'applique aux consommateurs ayant souscrit un forfait payant. Elle suit le modèle légal.

Ce texte n’est pas encore disponible dans votre langue ; il est donc affiché en anglais.

Withdrawal instruction

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (le prestataire désigné dans les mentions légales, joignable via le formulaire de contact) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You may also exercise your right of withdrawal online at /fr/retractation. If you use this online function, we will send you without delay, on a durable medium (e.g. by e-mail), an acknowledgement of receipt including the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To le prestataire désigné dans les mentions légales, joignable via le formulaire de contact:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

Bon à savoir

Rien n'est prélevé pendant un essai gratuit. Si vous vous rétractez durant cette période, vous ne devez rien.